Service Guarantee

Our Policy 

We want you to be happy and satisfied with your services. Therefore, we do ask that you call us within 14 days of your service(s) for any changes that you may require.

We do not offer refunds on services, but we are happy for the opportunity to make things right for you. If at any time you feel you that would like to try the services of a different designer, then we support and recommend that you do so. Our entire team’s talent is at your disposal and discretion. 

Corrective Color 

Please keep in mind, corrective color treatments usually require more than one service to achieve the desired result. Because of the nature of home coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon. 

Technical Service After Care 

In order for the 14 day service guarantee to apply, all after care recommendations and advice from stylist must be carried out in full. 

Salon Policies


If you are unable to keep a scheduled appointment, please give 24-hour advance notice, to ensure that you will not be charged for the appointment.  

Cancellations made without a 24-hour advanced notice will be charged 50% of the service price that was scheduled at the time of your next appointment. 

Missed Appointments 

Missed appointments with no notice will be charged the full-service price at the time of your next appointment. 


Please bring cash as that is all we accept for tips.

If You Are Running Behind?

Please note that if you are late, your appointment may be shortened but you will still be charged the full price.